Smart Review Request
Online Reputation
Management with AI
Smart Review Request
Online Reputation Management with AI
Feedback Collection Workflow
Step 1:
Send Timely Feedback Requests
Automatically send feedback requests to patients at the right moment after their appointment to capture their best impressions.
Step 2:
Start an Engaging Conversation in the Patient’s Preferred Language
Initiate a personalized conversation with the patient in their native language, making them feel comfortable and valued.
Step 2:
Start an Engaging Conversation in the Patient’s Preferred Language
Initiate a personalized conversation with the patient in their native language, making them feel comfortable and valued.
Step 3:
Analyze Sentiment to Gauge Satisfaction
Use AI to assess the patient’s responses, determining whether the sentiment is positive, neutral, or negative.
Step 4:
Prompt Happy Patients for Google Reviews
If the patient expresses satisfaction, Elva sends them a direct link to leave a review on Google.
Step 4:
Prompt Happy Patients for Google Reviews
If the patient expresses satisfaction, Elva sends them a direct link to leave a review on Google.
Step 5:
Escalate Negative Feedback to Management
When negative feedback is detected, Elva immediately informs the management team, ensuring prompt action and resolution.
